LarbeyEvans-Icon

Technical Support Analyst – Top-tier US Law Firm – Stunning Offices & Excellent Location!

  • Job Type :

    Permanent

    Full-Time

  • Salary : Salary to £48,000 per annum

Technical Support Analyst

 

A top-tier US law firm is seeking to hire a Technical Support Analyst on a full-time basis.  The successful candidate will report into the Regional IT Manager and will provide first and second line support, dealing with the day-to-day IT in the London office.

 

  • Salary up to £48,000 per annum
  • Working hours – 09:30 – 18:00 (Monday-Friday)
  • Excellent employee benefits

 

Key Responsibilities of the Technical Support Analyst:

  • Assist the leadership team and Regional IT Manager in overseeing the office technology workload and ticket queues to ensure tasks are addressed to resolution
  • Initiate, complete and follow-through with all assigned and self-generated tickets
  • Support off-hours needs related to moves, computer room upgrades, scheduled maintenance outages, and urgent user support matters
  • Assist with maintaining hardware inventory for all IT assets in the London Office, including Firm Owned and/or Issued Mobile Devices
  • Complete workstation set-ups for new arrivals, visitors, etc. and complete equipment moves per determined schedule

 

Skills & Requirements of the Technical Support Analyst:

  • Previous experience working in an IT role within an office environment
  • GCSE in Mathematics and English (minimum grade of C/4)
  • Strong organisational skills, able to manage multiple priorities, with experience of managing end to end tasks that require multiple touch points
  • Excellent client service skills and ability to develop and maintain positive working relationships with all relevant stakeholders, both internal and external

Kirstey Foot

Consultant

kfoot@larbeyevans.com

Apply for this Job

Application Form

  • Drop files here or
    Max. file size: 128 MB.